Moncelo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a personalised shopping experience (the “Services”). The Moncelo store operates on Shopify technology, enabling us to provide the Services.

This Privacy Policy describes how we collect, use and disclose your personal data when you visit, use or make purchases through our Services, or otherwise communicate with us.

In the event of a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of personal data.

Please read this Privacy Policy carefully. By using the Services, you confirm that you have read this policy and understand how your data is collected, used and disclosed.

1. Personal Data We Collect and Process

When we use the term ‘personal data’, we mean information that identifies you or can be linked to you. Personal data does not include information that has been anonymised or aggregated in such a way that it can no longer be linked back to you.

Depending on how you use the Services, where you live and the applicable law, we may collect the following categories of personal data:

Contact Details:
Name, address, billing address, delivery address, telephone number and email address.

Financial Information:
Credit card and debit card details, payment information, bank account details, transaction information, payment methods and payment confirmations.

Account Information:
Username, password, security questions, preferences and settings.

Transaction Information:
Viewed products, products added to basket, products saved to wishlist, purchased products, returned products, exchanged or cancelled products, and previous transaction history.

Communication with Us:
Information you provide when contacting us, for example through customer service messages.

Device Information:
Information about your device, browser, network connection, IP address and other identifiers.

Usage Information:
Data about your interactions with the Services, including how you use our site.

2. Sources of Personal Data

We may collect personal data from the following sources:

Directly from you

Automatically via the Services (e.g. cookies)

From service providers

From business partners and other third parties

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

Providing and improving the Services, including
processing orders, payments, deliveries and returns, managing user accounts and personalising your shopping experience.

Marketing and Advertising:
Sending marketing messages via email, SMS or post and presenting personalised advertisements.

Security and Fraud Prevention:
Verifying accounts, securing payments, detecting fraud and protecting our systems.

Customer Communication:
Customer support and responding to enquiries.

Legal Reasons:
To comply with legal obligations, conduct investigations and protect our rights.

4. Sharing Personal Data

In certain circumstances, we may share personal data with:

Shopify and technology partners

Payment, logistics and IT service providers

Marketing partners

Related entities

Government authorities, where legally required.

5. Shopify

The Services are hosted by Shopify, which processes personal data to provide and improve the Services.

Data provided through the online store may be shared with Shopify and third parties, including outside your country of residence.

For more information, please refer to Shopify’s Privacy Policy: Shopify Privacy Policy

6. Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or security of those websites.

7. Children’s Data

The Services are not intended for children. We do not knowingly collect personal data from children.

8. Data Security and Storage

We use appropriate security measures to protect your data, but no method of data transmission over the internet can guarantee complete security.

We retain data for as long as necessary to fulfil the purposes described in this policy or as required by applicable law.

9. User Rights

Depending on where you live, you may have the right to:

Access your data

Delete data

Correct data

Data portability

Object to processing

Restrict processing

Withdraw consent

You may also opt out of marketing communications by clicking the unsubscribe link in emails.

10. Complaints

If you have any questions or concerns regarding the processing of your personal data, please contact us.

You also have the right to lodge a complaint with the competent data protection authority.

In the UK, this is the Information Commissioner’s Office (ICO).

11. International Data Transfers

Your data may be stored and processed outside your country of residence.

For data transfers, we use appropriate safeguards in accordance with UK GDPR and applicable data protection laws.

12. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on this page.

13. Contact

Do you have any questions about these regulations?

Please contact us:

Email: info@moncelo.com
Website: Moncelo.com
Address: Willemsbos 208, 2134EJ Hoofddorp
Telephone: +44 7828728076